© DURIAN GARDEN 2014
We want you to be fully satisfied with every order you make with Durian Garden. If, for whatever reason, you are not satisfied with your durians, we will accept returns or requests for refunds after purchase. Please refer to our policies to find out more:
If you request for a refund citing a valid reason, the purchase price will be fully refunded using your original payment method once we have verified the details with you. All refund requests must be made by the person who made the order.
For home deliveries, Durian Garden guarantees a 1-to-1 exchange on the spot if the durians delivered are not fresh.
Durian Garden reserves the right to cancel an event under any circumstances. For durian parties, cancellation or changes to the order must be made three days prior to the actual date of event. Cancellations received after the stated deadline will not be eligible for a refund. Cancellations will only be accepted via phone or e-mail.
These above policies apply to all Durian Garden orders unless otherwise stated in other brand or marketing collaterals.
Our minimum order is $120, which includes free delivery.
For online purchases, you can pay via your credit card (VISA/Mastercard). For orders via phone, we will collect cash on delivery.
You may call, text, email or order online through our website from 10am to 11pm, Monday to Sunday.
For orders of more than 20 kg, it is advisable to order at least 1 day in advance.
You can choose to have your durians delivered either as a whole fruit or in a box. There is no extra cost involved.
Most types of durians are available only during certain seasons. You can call us or visit our website www.duriangarden.com to find out which durians are in season before placing your order.
If the durians are not up to standard, Durian Garden offers a 1-to-1 exchange policy to ensure our customers get to enjoy fresh durians of the finest quality.